Casino / Mobile
These terms set out the rules between you and app5 for every account action — from opening your wallet with bKash or Nagad to browsing the game lobby. Access and eligibility depend on your local law and the regions where app5 operates, so read through before you start.
By creating an account on app5, you agree to the conditions described on this page. These terms govern how we handle your account data, how you fund your wallet through supported local payment rails, and what conduct is permitted on the platform. We may update these terms from time to time; when we do, the updated version takes effect immediately on publication. Continued account use after a change means you accept the revised terms. Eligibility is not universal. Access to app5 depends on your local law and the regions we currently support. If online gaming or wagering is restricted where you are located, these terms do not extend access to you — check your local legal position before registering. When you deposit through bKash, Nagad, or Rocket, the transaction is processed under the rules of that payment provider as well as our own wallet policy. We record each transaction in your account history so you can review it at any time from the signed-in account area. Disputes about a specific transaction should be raised through our support route; we will reference the transaction record on our side to investigate. Your account is personal and non-transferable; sharing credentials or funding another person's account through your wallet is a breach of these terms.
bKash deposits and withdrawals are logged in your account wallet history under the payment tab.
Nagad transfers appear in your transaction record and are subject to the limits shown in your account area.
Rocket payments follow the same wallet rules; confirm the reference number shown after each transfer.
Not everything that touches your experience on app5 sits inside this single policy. Understanding the boundary helps you know where to look when a question comes up — and which party is responsible for the answer.
Registration, login, identity verification, and session management all fall inside this policy. If your account is restricted or suspended, these terms explain the process we follow and the steps available to you.
Deposits via bKash, Nagad, and Rocket, withdrawals, and internal balance transfers are governed here. Payment provider rules apply in parallel; we are not responsible for delays caused by the provider's own systems.
The game lobby, studio titles from Pragmatic Play, JDB, Microgaming and others, and any editorial content we publish are covered by these terms for use rights. Game rules displayed inside a title are set by the provider, not by this policy.
External payment networks, linked sites, and any service not operated by app5 are outside this policy's scope. We link to those services for convenience, but their own terms govern what happens there.
These terms are not one-directional. You have concrete steps available to you at any point during your relationship with app5. Your transaction history is visible in the signed-in account area under the wallet tab — every bKash, Nagad, and Rocket movement is logged there with a reference number and timestamp. If a record looks wrong, you can raise a correction request through the support channel listed on this page. We will check the server-side log against what you see and respond with our findings. You can also update the personal details attached to your account, including contact information, from the account settings screen. Some fields require identity confirmation before the change is saved — follow the verification steps shown on that screen. If you want to close your account entirely, contact us through the support route; we will confirm the closure and explain what happens to any remaining wallet balance. You do not need to wait for a cycle or a window to exercise any of these rights — they are available continuously.
Open the wallet tab in your signed-in account to see a full transaction history, including the payment method and reference for each entry.
Update your contact information from account settings. Fields that affect identity verification will prompt a confirmation step before saving.
Use our live chat or email support to flag a discrepancy or ask for clarification on any term. Reference your account ID and the relevant transaction number for faster handling.
Contact support to close your account. We will confirm next steps and advise on the treatment of any remaining balance before proceeding.
If a section of these terms raises a question or you need to act on a right described here, the routes below are how you get through to us. Use the channel that fits your situation — live chat for quick queries, email when you need a written record.
Open the chat widget from any page while signed in. Describe your query and reference your account ID so our team can pull your record without delay.
Send a written query to the support email address published on the contact page. Include your registered account email and the specific term or transaction you are asking about.
The help section inside your signed-in account area covers common terms questions with step-by-step answers. Check there first for wallet, access, and policy topics.
Your account data is kept only for as long as it is needed to fulfil the purposes set out in these terms — account operation, transaction records, and any legal retention requirement that applies in the regions we serve. Wallet transaction logs are retained to support dispute resolution; you can view your own records in the account area at any time.
We collect only the information needed to operate your account and process wallet transactions. Data shared with payment providers like bKash, Nagad, and Rocket is limited to what those providers need to complete the transfer.
We use session cookies to keep you logged in across pages and to remember your device. You can manage cookie preferences from the browser settings on your device; clearing cookies will end your session.
You are responsible for keeping your login credentials private. If you suspect unauthorised access, change your password from account settings immediately and contact support through live chat to flag the incident.
To request a change to data held about you or to ask a question about retention, contact us via email support with your account ID. We will respond with what we hold and the steps for correction or deletion where permitted.
These are the questions we hear most often about how these terms work in practice. If your question is not here, reach us through live chat.
Access and eligibility depend on your local law and the regions app5 currently supports. If online gaming is permitted where you are located and your region is covered, these terms apply to your account. Check the eligibility section in your account area for the current list of supported regions.
Failed bKash transactions are logged in your wallet history with a status note. If funds left your bKash account but did not arrive in your app5 wallet, contact support with the bKash transaction reference number. We will check the payment record on our side and coordinate with the payment provider to resolve it.
We may update these terms and will publish the revised version on this page. The updated terms take effect on publication. If you continue using your account after a change, that counts as acceptance. We recommend checking this page periodically, particularly before making a significant wallet transaction.
Transaction records are retained for as long as required to operate your account and to meet any applicable legal retention obligations in the regions we serve. You can view your own wallet history at any time from the signed-in account area under the payment tab.
Raise your concern through email support, including your account ID and the specific clause you are questioning. We will review it and respond in writing. If you cannot accept a term, the alternative is to close your account — contact support for the closure process and details on your remaining balance.
Yes. Nagad and Rocket transfers follow the same wallet policy as bKash deposits. Each transfer is logged in your account history with a reference number and timestamp. Limits and processing steps shown in your account area apply to all three payment methods equally.