Casino / Mobile
app5 collects and uses your information only to run your account, process payments through bKash, Nagad and Rocket, and keep your access secure. This policy tells you exactly what we hold, why we hold it, and what you can do about it — access and use depend on your local law and eligible regions.
When you open an account on app5, we collect the details you submit during registration — name, contact address, and the payment identifiers tied to your bKash, Nagad or Rocket wallet. We also record transaction history so you can review every deposit and withdrawal against your account ledger at any time. Device and browser signals are logged to support account security and to detect unusual access patterns; we do not use these signals to build advertising profiles. Cookies help us keep your session active and remember your lobby preferences between visits — you can manage cookie behaviour through your browser settings. We do not sell your personal data to third parties. We share information with payment processors only to the extent needed to complete a bKash, Nagad or Rocket transaction you have initiated. Retention periods follow the requirements of applicable law in the jurisdictions where we operate; once data is no longer required, we remove it from active systems. If you close your account, we retain transaction records for the period required by applicable rules, then delete personal identifiers. All of this applies subject to your local law and the eligible regions in which app5 operates.
This policy covers four distinct areas of your relationship with app5. Each area has a clear boundary so you know what falls inside our responsibility and what sits with a separate party. Understanding the scope helps you direct any question to the right place — whether that is our support team or a third-party service you have connected to your account.
All data collected when you register, log in or update your account details on app5 falls inside this policy. This includes your login credentials, contact information and any identity verification documents you submit through the account page.
Records of deposits and withdrawals processed via bKash, Nagad or Rocket are covered here. We hold the transaction reference and amount on our side; the wallet provider holds its own record under its own privacy terms, which are separate from ours.
Your browsing behaviour within the app5 lobby — which game rooms you open, session duration, device type — is collected under this policy for account security and service improvement. We do not link this to external advertising networks.
Links or integrations that take you away from app5 — including your mobile wallet app or any external site — are governed by that third party's own policy. We have no control over data collected outside our platform, and this policy does not extend to those services.
Your rights under this policy are real and actionable, not just listed on a page. You can review the personal details we hold by opening the account settings section after you log in — the fields there show exactly what is stored against your profile. If any detail is wrong, you can correct it directly in the account form or send a correction request to our support team. For transaction records tied to bKash, Nagad or Rocket payments, the history tab in your account shows the full log; if a specific entry looks incorrect, raise it with support and we will check it against our payment processor records. Where local law gives you the right to request deletion of personal data, you can make that request through the contact routes listed on this page. We will respond within the timeframe required by applicable rules in your region. Access to these rights depends on the jurisdiction in which you are using app5.
Log in and open account settings to see the personal details and transaction history we hold for your profile.
Update name or contact fields directly in account settings, or contact support if a field is locked and needs manual correction.
Send a written question to our support email if you want to know exactly which data points we hold or why a specific record exists.
Where local law permits, submit a deletion request via our published support route. We process it in line with applicable retention requirements for your region.
If you have a question about how app5 handles your data, or if you want to act on any of the rights described in this policy, the contact routes below are the correct paths to follow. Use the channel that suits you — every route connects to the same support team that handles account and payment queries.
Send a written privacy question or data request to our support email address listed in the account help section. Include your registered contact detail so we can locate your record.
Open the live chat widget from any page on app5 while you are logged in. Use it to ask about your data, report a concern or start a correction request with a support agent.
The help centre inside your account area contains published answers for common privacy questions, including how to download your transaction log or update your registered details.
app5 applies a consistent set of data practices across all account activity — from the moment you register to every transaction you complete with bKash, Nagad or Rocket. These are the four pillars of that approach, each tied to a specific part of your account experience.
Personal details and payment identifiers are stored in encrypted form. We do not expose raw wallet references — only masked versions appear in your transaction log and in any export you request from your account.
We use session cookies to keep you logged in and preference cookies to remember your lobby state. You manage these through your browser. Disabling non-essential cookies does not prevent you from accessing your account or completing a payment.
We keep your account data for as long as your account is active and for the additional period required by applicable law. When that period ends, personal identifiers are deleted. Transaction references may be held longer where financial record rules require it.
When this policy changes in a material way, we post a notice in the account area before the change takes effect. You can always find the current version on this page. If you continue using your account after a notice, that reflects your awareness of the update.
These questions cover what we get asked most about data, account records and your rights under this policy. If your question is not answered here, use the support routes in the section above.
We collect the name, contact details and payment identifiers you enter during registration. If you use bKash, Nagad or Rocket to fund your account, the wallet reference for that transaction is also recorded in your account ledger so you can verify it later.
Yes. Log in and open the account settings page — personal details are listed there. For payment history, the transaction tab shows every deposit and withdrawal record. If you want a formal export, contact our support team through the help centre or live chat.
We share data only with the payment processors needed to complete a bKash, Nagad or Rocket transaction you have started. We do not sell your data, and we do not share it with advertising networks. Each processor operates under its own privacy terms.
Transaction records are kept for the period required by applicable financial rules in your region. Personal identifiers such as name and contact details are deleted once that retention period ends. The exact timeline depends on local law and the eligible region where your account was active.
For corrections, update the relevant field in account settings or ask our support team to do it manually. For deletion requests, contact support via email or live chat and state your request clearly. We handle it in line with the rules that apply in your jurisdiction.
Yes. When we make a change that affects how your data is handled, we post a notice in your account area before it takes effect. The current version of this policy is always available on this page. Check it any time if you want to know the current terms.